|Customer Service Information|
Astonish your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers overand you build your business for life. Proven by the leaderin the industry -- Nordstrom's. Nordstrom's customerservice keeps improving and they continue to drive othersout of business because of it. Here are six ways you canthrill customers and snatch a larger market share from yourcompetitors.
...Offer to do an extraordinary favor
Here's an example of what I mean: A customer of a movingfirm wanted to ship a kitchen table and chairs set to hisson in a city 300 miles away. But the moving firm had ahefty weight requirement and a high minimum fee. The firm'smanager said he made regular trips to that city. So heoffered--at no cost--to load the set in his station wagonand deliver it on his next trip.
...Under promise, over deliver
A well-known air freight company promises to deliver apackage by 10 am the next morning--but often delivers by 9or 9:30 am. A local printing company always finishes the jobbefore the due date. These are companies customers can counton.
...Give them a benefit they don't know exists
If your business offers coupons for certain items, discountthose items for those purchases even if customers don't havethe coupons.
...Put concern above profit
Only offer customers items they can use. Don't sell themhigher-priced products just to make a big sale. You'll winthe loyalty of customers if you look out for their bestinterest.
...Follow up after the sale
The most successful salespeople follow up regularly atscheduled times--not when they have a spare moment. Helpyourself follow up by keeping a log of commitments made andwhen you promised to keep them.
...Comfort customers in time of need
Let's discuss this with an example. If a customer's airconditioning unit blinked out on the hottest Saturday of theyear. Have a backup plan for these type of emergencies.People never forget it when you ease their comfort and willbecome your biggest raving fan. Return their call no matterhow busy you are or have a plan on how to handle thesecalls. Work later than normal or have someone part-time andon-call. Talk with them on how you can ease their comfortuntil you can make it there. Ask if they would like to goto the mall or a movie where it is air conditioned and youwill call them when you arrive. It doesn't matter if youare in the air conditioning and heating business or you're aconsultant, think of ways you can ease customer's comfort.And don't forget to advertise that as well.
Catherine Franz is a Life and Business Coach and MasterPractitioner in the Laws of Attraction. Catherine guidesothers in finding the light of their own existence and walkingan attractive truth in their own lives.
Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 429, exiting
If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!
First of all let's look at what customer service is all about.If you go into a shop and talk to anyone who works there you expect to be treated with respect, not sold to and to have en enjoyable experience.
Cultivating the Trust Factor
In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success.
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
The Reason Why Direct Internet Marketers Have To Work So Hard To Earn Our TrustA bad attitude to customer service can literally destroy your business.So, I thought I'd share my response to what I read on an Internet Marketing Forum recently to illustrate my point.
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience Study Tour" in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-scenes look at how they approach the task of building a great Customer Experience.
The salesman's job is to be well informed; extremely well informed. For this information is how he earns his bread.
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis.
How To Build a Profitable Business
It's never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone loves to be appreciated and acknowledged, so start now and do something every month.
Say It With Humor
When you own a business, you may find yourself in situations that may be a little tricky to handle. Dealing with customers who steal is one of them.
Moments That Matter
Many years ago, I was a first year apprentice assigned the task of pressure washing a set of condensing coils on the roof of a grocery store on Capital Hill in Seattle, an upscale part of town.It was a 90-degree day, in late August.
Mexico: Online Ordering-Dont!
I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and custom order what you want.
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one thing about the online world you can be sure of is change.It seems like every day there is a new technology being addedwhich will make the internet more accessible.
Top 10 customer service tips
1. Hire people who have a service attitude.
Automating Your Help Desk Workflow
Do you know you can open, answer, close and report help desk information without human intervention?Automation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of these features. Based on a survey conducted by RightStar Systems, only 5% of the help desk managers interviewed were using automation to its fullest capacity.
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know like my gorilla mates were? (If you're not sure about my gorilla mates then you really need to read the book - we've got a great offer on at the moment!)And you feel such a chump - how did I ever fall for that - the logic just isn't there - I must have been a fool. Let me explain.
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the beep and I'll get back to you as soon as possible.
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite.
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses.
Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with the phrase "Hold, please"? How do they know you can hold? They don't even know who you are. Maybe you can't hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire.
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals.
Making Customer Satisfaction Surveys Work
Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business.
|home | site map ||