Customer Service Information

Customer Service Information

Boomerang Customers- What You Might NOT Think Brings Them Back!


With all of the calendars and PDA's and lists I make I recently did a really dumb thing. I forgot my best friend's birthday and her anniversary.

The death of customer servie


The other day a reporter call to interview me on the "Death of Customer Service". My first reaction was to deny that charge and claim that customer service is very much alive and well.

Top 10 customer service tips


1. Hire people who have a service attitude.

Listening: The Foundation of Communication


Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don't listen very well. We're not trained to listen and we don't even realize that listening is a skill.

Ten Ways to Help You Improve Your Customer Service


1. Stay in contact with customers on a regular basis.

Handling Angry Clients


What do you do when your client gets mad at you? How do you handle this? An angry client can be one of the biggest time and energy drains on a sales person. What you should specifically do will obviously depend on what the client is angry about.

Be the Customer: See Yourself as Your Customers Do


What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and evaluating their service, quality and cleanliness. Was it easy to find what I needed? Were the employees polite and helpful? Was everything neat and clean? Was I thanked for my business? What happened when I made a return?Whether your business is an international retailer or a small one-person shop, what you don't know about your customers' perceptions of your quality and service can hurt you.

The 3 Rs of Customer Service


What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company's forget the 3 R's of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn't right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again!Respect the customer! Just about as plain as the nose on your face Right? Wrong!How many times have you been greeted in a less than courteous manner or worse yet- not at all!! Never lose the opportunity to make a great first impression- very rarely do you have a second chance to undo the damage done by that first encounter.

What's in a Name?


Different people call their Customers by different names. If they don't have Customers, they have Clients, purchasers, licensees, users, patients, members, franchisees, or buyers.

Marketing as a Spiritual Practice


"Marketing as a spiritual practice." It sounds contradictory - how can sales and promotion possibly be considered spiritual? But the secret is, once you truly understand that marketing isn't all about struggle, jargon, tricks or gimmicks, spiritual practice is the very root of success.

Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support


Despite rumors to the contrary, the Web is not dead. More people are using it, they have faster bandwidth, and in many cases Net-time is taking over TV-time.

Customer Service - Winning Customer Experiences


Winning Customer ExperiencesMuch research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone else's? If your repeat business is low, what is it that you are doing to drive your customers away? There is a consistent theme that emerges across the research - winning customer experiences are built on consistency.

Customer Conversion Mistakes That Will Cost You


The following are common mistakes that Sales Managers and Owners make in the sales process which could be costing you thousands or even hundreds of thousands in lost revenue.- No system to capture and log prospect information/contact data on incoming ad calls.

Customer Service: Why Bears Make Bad Customers


Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business run better.

The History of CRM -- Moving Beyond the Customer Database


Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990's with the promise of forever changing the way businesses small and large interacted with their customer bases. In the short term, however, it proved to be an unwieldy process that was better in theory than in practice for a variety of reasons.

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Business:Customer Service Articles from EzineArticles.com
05/20/2018 10:00 AM
Get Asked "Dumb" Questions? Turn Them Into Opportunities
How often does a prospect ask a question at your business where the answer should be clearly evident... in other words, a "dumb question"? It may seem like a dumb question to you, but it really is an opportunity.
05/03/2018 08:12 AM
The Best eCommerce Practices for a Seamless Customer Experience
This article pinpoints some key practices in eCommerce store development that serves the interests of the customers best and offer them an enriching shopping experience. This article post takes a dig at all the major elements in a website that affect their customer's experience and how they can be modified to achieve full sales potential.
04/24/2018 02:17 PM
Taking the Sting Out of Waiting in the Drive-Thru Lane
There's a reason why so many QSR customers prefer to order food from their cars and not leave their vehicles to eat, and that reason is that they're in a hurry. But on the same token, they aren't willing to sacrifice getting exactly the food that they want for the sake of speed, so one of your top priorities as a QSR manager is to ensure the best possible communication between your customers and your staff.
04/23/2018 12:28 PM
Give Your Team an Excellent Customer Experience for Profitability
Every month, about 500,000 begin a new business and many entrepreneurs do not realize how the customer experience not only relates to consumers but also their teams. In fact, an exceptional customer experience means increased profitability, and your team has a significant part to play in the business. One of the most critical things you can do for your business is to get the right people working with you in whatever capacity.
04/23/2018 09:52 AM
Conscious Customer Service Increases Your Business Agility and Profits
Practicing conscious customer service will do much to increase your company's business agility and profits. As your competition gets sharper and more focused, your margins become increasingly vulnerable and your competitive technological edge begins to disappear, the importance of personalised service for each and every one of your customers becomes imperative. If you have not yet noticed these conditions in your business then consider yourself lucky or possibly naive. As the world becomes more interconnected and as everything done by muscle can be done better by machine, while everything done by brain power is done better by computer, how can we distinguish what we do? The answer is by consciously and efficiently listening to and serving each customer in the way they wish to be served.
04/18/2018 08:15 AM
99.9% Satisfaction - Good Enough?
If you want to meet customer satisfaction goals that translate into growing the business, you will have to do better. Don't shrug and mumble about that one-tenth of one percent. Track errors. Set error elimination goals. Structure or systemize error elimination review. Work to eliminate errors completely.
04/10/2018 11:03 AM
Dealing With the Small Print
Are you in the customer service field? Have you ever had one of those difficult to please customers? Read this article for a bit of sound advice in dealing with hard to please people.
04/09/2018 10:20 AM
How to Improve Customer Experience in Banks
Today customer service is considered as the most important segment of any business to touch the taste of success. However, banks that are considered as one of the biggest service providers in the world are actually struggling in providing customer service in the right way. Well, the days are gone when banks were considered as an important part of their life whereas today it is regarded just as a utility.
04/08/2018 10:53 AM
It's NOT Their (Your Employees) Fault
Employees are only as good as you empower them to be. We can't blame our employees when they don't deliver an awesome experience if they haven't been equipped and empowered to do so. It's really that simple. If we teach them, give them the tools to solve problems, and help the customer get what they want quickly and easily, we are on our way to delivering an experience the customer will rave about and tell others about. When we don't do this, the chance of them telling someone else about you is zero... they won't tell anyone unless it is absolutely awesome or it's terrible. Arming our employees with the right "tools" and "guidelines" to problem solve and help our customers get what they want as quickly and efficiently as possible, while being incredibly positive, is what moves companies from having "satisfied" customers to having "delighted" customers. That's the job of the leadership team... not the employees. It's leadership's job to equip them, or empower them, to make the decisions necessary to deliver this awesome experience. If leadership doesn't do this, the employees will fail at delivering this "top shelf" experience to your customers. It's not their fault... it's leadership's.
04/06/2018 09:51 AM
Commercial Cleaning - Why Bother?
Running a business is very rarely easy. All your focus will be on making a profit, keeping costs down, finding new customers and retaining customers. We often find that to reduce costs companies will often try to do the cleaning themselves. But very often that doesn't work out so well.
04/06/2018 09:00 AM
Can Good Customer Service Give Your Restaurant a Competitive Edge?
We live in an age where everything is available at any price suitable for any budget. So you can get the same meal that costs a fortune at one restaurant and at a fraction of the price at another. Price is usually the main factor when it comes to competition, followed by the flavour and presentation of a meal. These factors are what every restaurant owner considers when managing their restaurant. Customer service is a side order and not usually the main factor. But can customer service be the main factor in giving your restaurant the competitive edge?
04/04/2018 09:49 AM
The Benefits of Using an iPad Kiosk for Your Business
The kiosk is designed in according to a neatly defined purpose of a business enterprise that would enhance and boost customer experience by giving customers the opportunity to give their feedbacks and also it allows them to check for offers and availability of products their finger tip. Nowadays, iPad and tablets are used in several businesses. A kiosk is well designed and equipped with a suitable feature that can provide wide range of services to a business.
03/30/2018 12:17 PM
Why You Need To Check Your Mini-Bar
By receiving great online reviews for your accommodation, you make sure that you attract new guests. Your mini-bar is playing a big role to obtain awesome ratings too.
03/30/2018 12:12 PM
Let Your Guests Play A Game To Win An Upgrade
Do you want to excite your guests while they are in your accommodation? Well, how about offering them something interesting that makes them think and ponder for awhile. Read this post if you want to know how to obtain great ratings for accommodation and make the stay of your guests even better than they expect.
03/30/2018 12:10 PM
How To Make Your Accommodation Famous In Your City
Do you aspire to make your accommodation popular around the world? Where do you start to reach your goal? How about in your own city. Read the following post and make the first steps to realize your goal and become well known. Thus, you will gain many new guests to your accommodation.
03/30/2018 10:29 AM
Retractable Belt Posts - The Contemporary Solutions for Crowd Management
Do you remember the last time when you visited a bank, a hospital, an event, a train or metro station? Or simply waiting for a lift to come? Do you remember what a mess that place was because everybody was in a hurry to get onto the counter first or inside the elevator at earliest or get into the metro at the fastest? It is very sure that you may also remember the difficulty in getting in and out of that place because not just one, two or ten people but a whole swarm of them was doing the same thing. While not letting the people come out in the haste of getting inside first, or in the hurriedness to be served by the concerned person for their objective of arrival, they forget the inconvenience that their activities might cause to other people. So, have you ever wondered what could be the possible reasons for this behaviour? Well, the answer is quite simple.Read More To Know.
03/30/2018 08:09 AM
Be at the Top in Customer Services With Excellent POS
ERP or Enterprise Resources Planning is a comprehensive software that are helping businesses to manage every aspect, from production, resources planning to HRM and accounting. While customers are at the forefront of every business, ERP software comes with an integral POS (Point of Sale) module and this article elaborate how POS can help in providing exceptional customer services.
03/26/2018 10:11 AM
How Can Your Customers Create Wedding Cards With A Custom Product Designer?
With so many features and functionalities available for designing a business card, there is no way you will disappoint your customers. In fact, your software will prove to be a boon for entrepreneurs and small business owners who want to establish their brand image quickly and easily.
03/23/2018 09:47 AM
Food, Catering, and Getting Rid of Bugs
When you're working with food, whether you're in catering, a chef in a restaurant or in the food industry, you are sure to encounter bugs. Insects are drawn to food odours and will always be a nuisance unless you are able to control them. In the food and catering industry, this is something that you need to think about and plan for because insects in a restaurant or, worse, in the food can have a bad impact on your reputation.
03/09/2018 02:30 PM
What Do Formula One Cars and Your IVR Have in Common?
What characteristics do Formula One cars and your IVR have in common? Well, at first glance, not very much. These miracles of modern engineering are the perfect amalgamation of man and machine.
03/01/2018 08:23 AM
Effective Communication Skills When Dealing With Customers' Complaints
1. Understand the complaint. Before you answer an angry customer, show that you have understood the problem of that customer.
02/27/2018 09:35 AM
Inoculating Your EBusiness Against Customer Refund Epidemic: 7 Fearless Ways To Reduce Sales Refunds
Most digital marketers agree that the rates of refund requests for digital products have now reached epidemic proportions. For most Marketers, there are few things as deflating as refund requests just a few days after you have celebrated a sale. With the policies of major payment systems such as PayPal mostly favoring the Customer, the refund epidemic for digital products is now in full swing and showing no signs of abating anytime soon. You can choose to whine About it, or throw your hands in the air, give up and go look for paid employment or you can look for solutions to protect YOUR OWN business in this toxic situation Here are 7 simple and inexpensive strategies you can deploy to reduce excessive refund for your digital product. Many of them even apply to traditional product sales.
02/20/2018 09:31 AM
A3/A4 Sign Boards - The Reason to Own Them for Your Business
Have you ever thought that a Sign Board could actually make your business profits a lot better than before? Well, if not, here today you are going to see the reasons why you should own some good quality Sign Boards for your business and how it can help you grow your market status in a proportional way.
02/20/2018 09:31 AM
Stanchions: The Powerful Tool For Your Business Profits
Today, we see stanchions a major product used to do crowd controlling and to draw waiting lines at places like banks, stores, hotels, museums, concerts, trade shows, railway stations, airports, restaurants and many others. It eases off the foot movement of largely gathered people at one place and also helps in space management. But a few years back, this was not the same scenario.
02/16/2018 08:00 AM
First Watch Is First Class
Does your favorite restaurant give "first class" service? What three traits do you look for in your employees and where do you find them?
02/09/2018 11:06 AM
It's True: You Can Really Enhance Your Guest Experience With Wireless Products
Upscale hotel chains and restaurants have geared up to enhance their guest experience with technological innovations. Among the numerous ones, wireless products have stood out from the rest.
02/08/2018 08:14 AM
Must Have Call Center Systems For Impeccable Customer Service
The key to great customer support service is a seamless operation as well as a tech-driven support system. No matter how experienced you are, handling customer support without new age call center systems is a tough row to hoe; considering the fact that tech advancements are an intrinsic part of our day to day lives.
02/01/2018 04:31 PM
Metaphors Gone Wild: Parties and Customer Satisfaction
Just as you serve customers or clients, you are a customer. This yin/yang duality is important to keep in mind as we allow external realities to positively impact the internal realities of our workplace. If you are comfortable with taking a thesis, examining its opposite (or anti-thesis [antithesis]), and then finding a working combination of the two (or a synthesis), you will soon see the pattern emerging between the yin and the yang aspects of your job. If not, don't worry. You will benefit from the following customer-service activities/questions nonetheless.
02/01/2018 09:00 AM
What Do You Mean by a Complete Business Development CRM Solution?
Well, this is a very simple question but the answer to this question can be very descriptive with lot of open ends because business development activity varies from industry to industry and country to country.. A complete business development CRM system should be one which covers and track all activities of Marketing & Brand Building team, Sales team, Efforts of sales team members, Expenses of Sales personnel and derive Employee Profitability Index and above all, it must have a very deep drill down visualization of the data layer in the form of high-end Analytical Dashboards, for quick and correct decisions that is Business Intelligence.
01/26/2018 11:12 AM
Tips to Maintain A Healthy Work Life Balance in The Back Office Domain
You can either worry for future or prepare for it; the difference lies not in your situation but your perception. However, while preparing for what you dream to be your future, you shouldn't ignore the present.
01/23/2018 09:41 AM
Top 5 Ways To Keep Restaurant Customers Happy After the Holiday Season
During the holidays, people enjoy going out to eat, drink and socialise. They enjoy the holidays so much that they do not always mind the price. However, once the holidays are over they take a good hard look at their budget and tend to become more frugal. Your restaurant probably enjoyed the seasonal increase in revenue and now it's back to normal.
01/16/2018 09:20 AM
Why Email and Chat Support Is Perfect for Small and Medium Businesses
Email and chat support may seem like a simple term for non-voice methods of providing answers to clients. But more than providing answers, agents also handle order inquiries, order monitoring, and payment documenting. They also collect product and customer data.
01/15/2018 09:03 AM
Customer Obsession is Necessary for Fortune 500 Companies
Google, Amazon, Apple and Facebook. All these companies are big names in the technology world with a consistently high performance report card. They have numerous achievements, consistent proven record with renowned Chief Executive Officers and founders, who make the most inspiring headlines and stories for people to follow.
01/11/2018 10:10 AM
How to Leave a Lasting Impression on Any Customer
Establishing a good customer relation can make a business to surpass its competitors who have same offering to make. A business can leave a good impression on customer, by catering to its need, offering after sale services and establishing friendly relations with him.
01/04/2018 11:27 AM
Small Business Customer Service Tips
Customer Service can make or break a small, online business. I have been running my own online business selling handmade antler jewelry for almost three years now and this is something I have seen time and time again. Being part of many different forums for small business owners, I see questions daily concerning how someone should handle an upset customer, a messed up order, delayed shipping issues, poor quality in the consumers' eyes, etc.
01/02/2018 04:04 PM
Are You Missing This Opportunity To Engage Your Customers?
What's your story? Why are you in business? How did you start? What drove you to do what you do? If you work in a larger corporation, what's their story? Do you know?
01/02/2018 08:27 AM
The Lover, The Rose, A Wedding? The Significance of an Insignificant Sale
The buyer, in this case, is making a "unique" purchase, one he may remember for many years. The seller is making an "ordinary" sale, one of many in the day, and from a sales volume standpoint it is a minor sale, yet there is potential for much more business.
12/27/2017 03:18 PM
6 Inbound Call Center Services Your Business Needs Today
Inbound call center services help businesses achieve some of their major customer service and revenue generation goals. Learn more in this post.
12/13/2017 04:05 PM
Prepare for VoiceMail BEFORE You Dial
Most people, when they hear the Voice Mail message, freeze. They aren't prepared, and their message sounds like a bad imitation of a stammering and befuddled Elmer Fudd. Voice Mail can be effective if you leave an intriguing, curiosity evoking, benefit-laden message.
12/04/2017 03:57 PM
'Oops, Sorry' Isn't Enough
Even in the very best of companies, bad stuff happens for any number of reasons. High-quality companies work hard to right the few wrongs that pop up because they have worked hard to create their reputation, and they know that it can be lost with one spill of barbecue sauce or another misstep.
11/28/2017 09:33 AM
Take Your Customer Service Seriously
Our customer service is the most important aspect of our business. In order to achieve effective customer service, it is essential to go an extra mile to please customers or else our competitors can subtly steal our clients. Most importantly, hire the right employees who are ready to run ahead with your organization's mission.
11/17/2017 03:45 PM
First Came Customer Service, Then Customer Experience - What's Next?
We all know the term 'Customer Service'. And, "the Customer Experience" is very popular, now. What comes next, how can consumers benefit, and how can companies capitalize on the "next thing"?
11/16/2017 04:06 PM
Customer Service: Why Is Eye Contact So Bad?
If someone was to apply for a job, they are likely to hear about how important customer service is. That is, of course, unless they are applying for a position that doesn't require them to deal with customers.
11/14/2017 03:57 PM
Do All Your Job
OK, the prospect purchased it, you delivered it and got paid so you did your job... and you feel good about the transaction... but there might be (and should be) a nagging feeling deep down in your gut... will your customer come back and refer others? Doing your job (what the customer paid for) is really doing only part of your job. If you are to succeed you have to do more. You have to do your entire job.
11/10/2017 08:52 AM
Tips to Make Your Customers Happy With Managed Queues
You must have heard the phrase that "First Impression is your Last Impression." And here after reading this article, you will agree that the same applies to customer entries at any business place. The shopping history of every customer and business journey explains the impression of businesses at the very first visit of consumers which can readily convert these visitors into regular and loyal customers of the visited brand.
11/07/2017 08:25 AM
Home Run Customer Service
How is the customer service at your business? Are your associates well trained and do they work as a team? Are they knowledgeable and eager to share the information on your products?
11/06/2017 08:04 AM
6 Secret Tips to Enhance the Your Shipping Performance
This article is going to give you some effective insights and tips on how you can boost the shipping performance of your business. When the customers buy products from any online website, making sure that the customers are getting the products in their hands as soon as possible is one of the most crucial things for an online business owner.
11/01/2017 08:32 AM
Top Traits Of A Successful Call Center Manager
In a corporate space, you can recognize managers easily because they are the ones who seem to have a lot of authority yet are deemed responsible for anything and everything that happens within their team. Dressed in formals, managers mostly have a really magnetic personality and they sure have something that separates them from the masses.
11/01/2017 08:31 AM
Telecommuting - Is It Favorable Or Not?
A year back, the CEO of a PR firm allowed employees to work from home on a regular basis citing that adults shouldn't be tied to a regime of five days a week. He believed that work can be done from anywhere one wishes to, as long as there is a desire to do it.
10/26/2017 04:13 PM
4 Major Common Problems With Same Day Courier Services
Like many major cities, transporting sensitive packages, such as medical specimens, pharmaceutical or durable goods and supplies can be a problem if the same day courier service isn't as experienced handling these types of packages. Even if they are, there are still other common problems why your package isn't delivered on time.


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