Customer Service Information

Customer Service Information

Over Deliver - The Key to Customer Satisfaction


Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client.

How to Walk the Floor and Talk to Customers


This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.

How to Deliver Exceptional Customer Service


Having been in business a number of years, I'm amazed at the number of people who don't have the slightest idea of what customer service is. Customer service is not a way of doing things - it's an attitude.

Write a Business Thank-You Note


Have you seen that thing on TV where the gal tellsthe nerd she wonders why he never asked her tomarry him and he stumbles and says "Thank You" andshe turns to butter?The point of the message is that "Thank You" goesa long way to making people feel better.Personally and in business, develop the "ThankYou" habit.

Develop Loyal Customers for a Lifetime - part 1 (1 - 10)


Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.

Develop Loyal Customers for a Lifetime - part 2 (11 - 20)


Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.

3 Special Benefits Every Customer Wants


Every customer looks for 3 special benefits when they dobusiness with you. They may not specifically ask for thesebenefits.

The Sellers Creed


I will not make sales. I will make Customers.

Making Customer Satisfaction Surveys Work


Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business.

Why Passenger Surveys are a Transport Operators Best Friend


Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at the same time, help promote new initiatives to customers using the service.

Raising The Bar For Online Magazine Subscription Services And Customer Service


After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast.

Is Your CRM (Customer Relationship Management) System Doomed To Fail?


"Right, People. Let's blast out that mail campaign we've been planning for so long.

The Marvelous World of Metaphors


Recognize metaphors from every angle and round up moreinsight into your own innovation. Nobody can do it better thanyou can!A metaphor is a figure of speech in which a word or phrasethat means one thing is used to describe an object or ideasto which it is not literally applicable -- a ship is said to plow the sea.

4 Myths about Customer Value


The purpose of business is to create and retain a customer.Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer Centric organization models, customer retention, customer care-add any high sounding word with -customer- preceding or succeeding that word and you have a new model, a new theory.

More Customers - Watch those Little Things


Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK.The LaptopI have a laptop which is under warranty - 5 working day turnaround they said when I rang them about a power problem.

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